FAQ

How can I contact customer support?
You can reach our support team anytime at support@larioni.com. Our support hours are Monday to Friday, 9:00 AM to 5:00 PM (EST).

Where do you ship to?
We ship domestically within the United States. Our products are available to all US states.

What are the shipping costs?
We offer free shipping on all orders.

How long will it take to receive my order?
Below are the estimated delivery times for all packages:

Order Cutoff Time: 5:00 PM (EST). Orders placed after this time will be processed the next business day, which may add an additional day to the delivery estimate.

Order Handling Time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

Transit Time: 7 to 10 business days (Monday to Friday).

Estimated Delivery Time: 8 to 13 business days total.

For more details, please read our Shipping Policy.

How do I initiate a return?

• To start a return, simply go to account.larioni.com and initiate a self serve return or contact us at support@larioni.com.
• We'll provide you with the return address and a shipping label for your convenience.

Is my payment information secure?
Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and safety. We continuously monitor and update our systems to meet the latest security standards.

What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience seamless, including: Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. Additional local payment methods may also appear at checkout depending on your region.

For more information, please read our Payment Policy.

Where can I learn more about your policies?
You can learn more about how we operate by reviewing the following pages: Terms of Service, Privacy Policy, and Payment Policy.

My delivery time has passed. Where is my order?
In 99% of cases, orders are delivered within the estimated timeframe. Occasionally, delays may occur during transit. You can check the status of your order using our Track My Order page. If your order has not arrived within 3 days after the estimated delivery window, please contact us through our Contact Us page.

How long after a purchase can I request a refund?
You may request a refund within 30 days after your item has been delivered. For complete details, please review our Return & Refund Policy.

How can I cancel my order?
Contact support@larioni.com within 24 hours of placing your order. If the order has already been processed, cancellation may not be possible.

Who can I contact for further questions?
Please reach out to us at support@larioni.com We are happy to help with anything you need.